As 2020 came with many surprises, the restaurant industry had to quickly adapt to new dining trends due to the unprecedented pandemic. Restrictions and safety measures changed the way we eat out, and these changes are likely to shape the restaurant industry in 2021 as well. Here are some trends that we can expect to see in restaurants in 2021.
1. Contactless Dining
The fear of spreading the virus through physical contact has shifted the focus towards contactless dining. To avoid touching menus, restaurants have adopted new technology like QR codes, enabling customers to scan and view digital menus on their phones. Some establishments also offer contactless ordering and payment options, allowing customers to pay with their smartphones. This trend not only reduces physical contact but also enhances the overall dining experience by saving time.
2. Delivery and Take-out Options
Even though restaurants around the world started reopening, take-out and delivery options are here to stay. With people still hesitant to dine out, offering take-out and delivery options can attract more customers and generate additional revenue. Many restaurants have also partnered with third-party delivery services to reach a wider customer base. In 2021, expect to see more innovation in this area, with some restaurants offering meal kits and subscription services.
3. Outdoor Dining
Outdoor dining has become popular due to its perceived lower risk of virus transmission. Many restaurants have expanded their outdoor seating areas or created new outdoor dining spaces to cater to customer demand. In 2021, we can expect to see more creative and comfortable outdoor dining options like heated tents, igloos, and domes to make outdoor dining a year-round experience.
4. Health and Safety Measures
The health and safety of customers and employees will continue to be a top priority for restaurants in 2021. In addition to contactless options, we can expect to see increased sanitization protocols, mandatory mask-wearing for staff and customers, and limited capacity seating arrangements. Many restaurants have also installed air purification systems to ensure clean and safe air for diners.
5. Sustainable Practices
Consumers are becoming more conscious about the impact of their dining choices on the environment, and restaurants are taking note. In 2021, we can expect to see more restaurants implementing sustainable practices like using biodegradable packaging, sourcing ingredients from local farms, and reducing food waste. Some restaurants may even introduce plant-based options and strive towards becoming carbon-neutral.
6. Virtual Events and Entertainment
With gatherings and events on hold, restaurants have found a way to connect with their customers through virtual events and entertainment. From virtual cooking classes to live music performances, restaurants are finding creative ways to engage with their customers in the comfort of their homes. This trend is expected to continue in 2021, as it allows restaurants to stay connected with their customers and showcase their brand.
7. Embracing Technology
The pandemic has expedited the adoption of technology in the restaurant industry. In 2021, we can expect to see more restaurants embracing technology to improve their operations, enhance the customer experience, and gather insights about their customers’ preferences. This could include investing in touchless technology, data analytics to track customer behavior, and implementing online reservation systems.
In conclusion, the restaurant industry has undergone significant changes in 2020, and 2021 will continue to bring new dining trends. Restaurants that are willing to adapt and innovate will have a better chance of surviving and thriving in the post-pandemic world. Contactless dining, delivery options, outdoor seating, health and safety measures, sustainable practices, virtual events, and technology adoption are just some of the trends that we can expect to see in the restaurant industry in 2021. As customers’ preferences and behaviors evolve, it is crucial for restaurants to stay on top of these trends and cater to their customers’ changing needs to stay competitive.